The NDS State of the Disability Sector Report highlights ongoing financial pressures for NDIS service providers.
In the 2023–24 financial year:
- 50% of providers reported a financial loss
- 80% expressed concerns about continuing to provide services at the current pricing levels
With capped prices in many service areas, NDIS businesses must find efficiencies to remain sustainable. One key area for potential savings? Payroll compliance and smarter rostering.
Rostering smarter: the role of payroll knowledge
Payroll is one of the biggest business costs for NDIS providers. Yet, in many organisations, Team Leaders are responsible for rostering without in-depth knowledge of the SCHADS Award.
Without a solid understanding of award conditions, businesses may unknowingly increase costs due to inefficient shift structuring, miscalculations, or non-compliance. By ensuring that anyone managing rosters understands payroll rules, organisations can optimise workforce planning and reduce unnecessary expenses.
Key payroll challenges in NDIS businesses
Common payroll compliance risks under the SCHADS Award include:
- Time Off in Lieu (TOIL) – Are TOIL balances being managed correctly to avoid excess payouts?
- Broken shifts – Are these structured in the most cost-effective way?
- Pay progression – Are employees moving through pay levels correctly and in line with experience?
- Sleepover shifts – Are shift allowances and payments compliant with award conditions?
- Overtime – Could better rostering reduce overtime costs?
Why payroll compliance matters more than ever
With increasing cost pressures across the NDIS sector, payroll errors and inefficiencies can have a significant financial impact. A proactive approach to compliance can help:
- Reduce unnecessary costs through better workforce planning
- Improve financial sustainability without compromising service quality
- Ensure compliance and avoid penalties or disputes
Where to start
Small changes to rostering strategies and payroll oversight can make a significant difference. The first step is ensuring key managers and team leaders are trained in payroll compliance so they can make informed decisions.
For more insights, read the full NDS State of the Disability Sector Report or speak with our team about payroll compliance solutions tailored for NDIS businesses.
Need support with payroll compliance? Our knowledgeable team is here to help – get in touch today.
